Terms and conditions of use
Article 1: Foreword
These General Terms and Conditions of Sale are governed by Articles 1125 et seq. of the French Civil Code and the French Consumer Code.
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of Nanou San, a trademark of EIRL LE VIGOUREUX and the customer. They apply without restriction or reservations to the purchases made by end customers and non-professional buyers on the Nanou San, a trademark of EIRL LE VIGOUREUX website: www.nanousan.com (hereinafter, the Website).
They also apply to other types of distance selling, such as telephone sales or mail-order sales, where distance selling is defined as any sales technique that allows the buyer to order a product without being present at the point of sale.
These General Terms and Conditions of Sale cancel and replace all previous Terms and Conditions of Sale.
They take precedence over any other document, such as brochures and catalogues.
Nanou San, a trademark of EIRL LE VIGOUREUX reserves the right to adapt or modify these Terms and Conditions of Sale at any time. In case of modification, only the General Terms and Conditions of Sale in force on the day of the order shall apply.
In the case of online sales, the customer acknowledges having read and accepted, at the time of the ordering an item, these General Terms and Conditions of Sale and has the possibility of saving it at any time on a durable medium by printing or downloading them, using the functions of the Website provided for this purpose.
Before the contract is concluded by other distance selling techniques, Nanou San, a trademark of EIRL LE VIGOUREUX sends customers, at a minimum, information concerning their identity, the essential characteristics of the goods, the price and cancellation policy. Nanou San, a trademark of EIRL LE VIGOUREUX shall provide the customers, by email, after the conclusion of the contract and at the latest at the time of delivery of the goods, these General Terms and Conditions of Sale.
Article 2: Identification of the seller
Sales subject to these general terms and conditions are operated by Nanou San, a trademark of EIRL LE VIGOUREUX, a micro company (EIRL) registered at the RCS de Blois under the number B 837 875 814, SIRET number 837 875 814 00019, whose registered office is located at 1 place des Carriers – 41260 La Chaussée Saint Victor – France - Telephone: +33 (0) 6 63 76 01 59 - Email firstname.lastname@example.org – VAT on margin is applicable for european sales as per article 297A of the CGI (General Tax Code of France), export sales are done DAP and customs taxes are the responsibility of the buyer.
The distance selling service of Nanou San, a trademark of EIRL LE VIGOUREUX can be reached by phone at +33 (0) 6 63 76 01 59 or by email: email@example.com.
Article 3: Order
Article 3.1: Capacity of the buyers
Only persons legally able to enter into contracts concerning the items offered by Nanou San, a trademark of EIRL LE VIGOUREUX on the Website may place an order. When placing an order, you must have the full legal capacity to adhere to these General Terms and Conditions of Sale.
When you pay by credit card, you declare that you are fully authorised to use the said card.
Article 3.2: Ordering
The list of items from Nanou San, a trademark of EIRL LE VIGOUREUX proposed in the context of distance selling is available on the Website.
• Online orders
Any order made on the Website warrants the buyer's full and unreserved acceptance of these General Terms and Conditions of Sale
The main steps for ordering are described below.
To place an order online, you must create an account on the Website. In order to create this account and be identified, you must fill in all mandatory fields in the identification form available on the Website.
Once you are identified, you will be able to select the items from the offers referenced on the Website. In accordance with the applicable legal provisions, each product sheet specifies the essential characteristics of the product, its price and the delivery time.
You can, pursuant to the applicable legal provisions, visualise your order and order a summary indicating the availability of the selected product(s) and listing the essential characteristics of the products ordered and their price. You will be able to modify or cancel the selection before making any payment.
Order finalisation requires full payment of the product price. To continue and finalise the order, click on "proceed to payment".
You will be asked to read these General Terms and Conditions of Sale and must expressly accept them before validating and paying for your order. By accepting the General Terms and Conditions of Sale, you acknowledge having received all necessary information before confirming your order.
After confirming the contents of your order and having been informed that by validating your order, you agree to pay the price, you will have to choose from the means of payment proposed by Nanou San, a trademark of EIRL LE VIGOUREUX and pay.
• Ordering by phone and by mail order
You can reach the distance selling service of Nanou San, a trademark of EIRL LE VIGOUREUX by telephone at the following number: +33 (0)6 63 76 01 59 available from Monday to Friday from 10 am to 6 pm.
You can choose from being redirected to the Website to order online or ordering directly by phone.
You can also order by mail by sending your order to the following address: EIRL LE VIGOUREUX, 1 place des Carriers, 41260 LA CHAUSSEE SAINT VICTOR, FRANCE
Article 3.3: Order confirmation
• Online orders
Once your order has been validated you will receive an order number and a confirmation email acknowledging receipt of your order. This email contains a link that allows you to access, download and print these General Terms and Conditions of Sale.
The items and their prices are valid as long as they are visible on the Website, within the limit of available stock.
The sale will be considered definitive once the customer has completed payment and Nanou San, a trademark of EIRL LE VIGOUREUX has sent an order confirmation by email as mentioned in the first paragraph of this Article.
• Ordering by phone and by mail order
Once your order has been placed, Nanou San, a trademark of EIRL LE VIGOUREUX will send you a copy of these Terms and Conditions by email at the latest at the time of delivery of your product.
Article 4: Prices
The prices of the items appearing on the Website are indicated in euros and include all taxes when sold to European customers. They do not include delivery costs, which are specified elsewhere. VAT on margin is applicable on all european sales as per article 297A of the CGI (General Tax Code of France). VAT on margin is returnable. Export sales are made DAP and the customer is responsible for paying possible taxes and customs fees.
The prices displayed on the various media containing offers from Nanou San, a trademark of EIRL LE VIGOUREUX, in particular paper documents such as purchase orders and leaflets, may have a limited validity period specified on said media. Please verify that the price is still in effect before placing your order.
The items remain the property of Nanou San, a trademark of EIRL LE VIGOUREUX until receipt of full payment by Nanou San, a trademark of EIRL LE VIGOUREUX.
Shipping costs are indicated when you validate your shipping method. Orders placed on the Website with a delivery address outside of Metropolitan France, Corsica and the European Union may be subject to customs duties and dock dues payable upon delivery, according to the legislation of the destination country.
Article 5: Payment
Payment for purchases on the Website can be made by credit card or bank transfer at the time of the order. If you wish to pay by credit card, you will be asked to indicate your card number, the expiration date and the cryptogram (the last three digits on the back of your credit card) during the payment process. Nanou San, a trademark of EIRL LE VIGOUREUX accepts cards from the “CB” network, Visa, Mastercard and American Express. All orders are payable in euros. Your credit card will be debited at the time of the transaction. Please also note that in the framework of your order, the "Fraud Expert" solution is used during processing of remote payments, and your personal data is processed by Ingenico E-Commerce Solutions SPRL, with the aim of preventing and fighting fraud (determination of a level of risk linked to a transaction, detection and management of any alerts resulting therefrom, information for merchants for decision-making by the latter, "human" verification of transactions with a certain level of risk, modelling of the score).The collection of some of your personal data is therefore mandatory for this purpose. Failing that, your transaction could be delayed or made impossible, and your order cancelled. This data is sent to the authorised services of the Ingenico e-Commerce Solutions entities involved in this processing, to Nanou San, a trademark of EIRL LE VIGOUREUX, and to any third party whose intervention is necessary for the smooth performance of the payment process and the proposed services. Your order is shipped after checking your payment method and receiving the debit authorisation for your card.
Nanou San, a trademark of EIRL LE VIGOUREUX reserves the right to refuse any delivery in case of refusal of authorisation of payment by credit card from officially accredited bodies, in case of non-payment and in case of legitimate reasons to doubt your means of payment.
Article 6: Delivery
The items ordered are delivered to metropolitan France, overseas departments and regions (DOM/ROM) and overseas communities (COM), to countries of the European Union and countries outside the European Union, with the exception of Lebanon and Russia.
The delivery time of your order is indicated in your order summary. In the event that the time limit is exceeded, you may send a registered letter with acknowledgement of receipt or any other durable medium such as an email to the customer service department of Nanou San, a trademark of EIRL LE VIGOUREUX requesting that the latter carry out delivery within a reasonable additional period. In the absence of delivery, you can use the same means to request that your order be cancelled. You will then be refunded the entire amount paid by automatic transfer to the bank account used for secure payment by credit card as soon as the enquiry is closed and a refund has been sent by the shipping company. We kindly request that you contact the Claims Department at +33 (0)6 63 76 01 59 or by email at firstname.lastname@example.org for more information. In cases of return, Nanou San, a trademark of EIRL LE VIGOUREUX may defer repayment until it has received the goods. To facilitate the refund, you may send your bank account information (RIB) along with your refund request. The indicative delivery times are eight days (8) for metropolitan France and ten days (10) for countries in the European Union, twelve days (12) for DROM-COM and twelve days (12) for countries outside the European Union. The exact delivery time is indicated for each order and must be considered the contractual delivery time.
Orders are shipped to the mailing addresses you entered at the time of your order. They are delivered by La Poste in France, in overseas packages for the DROM-COM and in international parcels for countries outside the European Union.
Shipping costs depend on the weight of your parcel and will be confirmed in your cart. These shipping costs are inclusive of all taxes. High value items will be shipped with insurance. An email for tracking the package will be sent to you as soon as your order leaves our premises. This email contains your package number and an Internet link that allows you to track the route to your destination.
In case of delay of delivery signalled by the customer to Nanou San, a trademark of EIRL LE VIGOUREUX, the latter will check if the order has been shipped or not. If it has been, Nanou San, a trademark of EIRL LE VIGOUREUX will request that La Poste carry out an investigation to verify whether the order has been sent or if the package has been lost or stolen. For information purposes, the time limit for inquiries are approximately 5 to 6 weeks for shipments in metropolitan France and approximately 7 to 8 weeks for other shipments.
Article 7: Warranty and exchanges
Pursuant to the article L. 121-20-12 of the French Consumer Code provisions in force relative to the online sales, the french buyer has the right to return the product with 14 days after he has received the items, in the same conditions as upon purchase. Reimbursement will only be performed once the item has been received by our services and inspected to make sure it is in the same condition as when sold. Return costs are at the charge of the buyer. The buyer must contact the seller prior to returning the product and make sure the item is returned with insurance and tracking. International buyer are not subject to this warranty and must contact customer service if they would like to return a product.